Our goal is to provide incredible service, so that each transaction is truly a pleasure.  Here's a sample of what our customers have to say:

There was a write up about your site in my local paper and I just couldn't believe it.  I am so excited I found your site!

P.C. July 2008

Hi. My books arrived and all are in good condition or better. I'm delighed with the service.  Thank you!!

C.C. July 2008

I think your site is great and I'm looking forward to some new reads.

C.D. July 2008

You are wonderful!  Your customer service makes all the difference.

M.K.S. July 2008

Everything was great with both orders I received.  Thanks so much!

J. S. July 2008

I received my books and was more than satisfied.  I am so happy that the books I am sending are being read by others and not sitting on my shelves collecting dust.  Also, it is a big savings.  Love the book bucks idea!

B.B. July 2008

All was wonderful.  Thanks for your prompt shipping.  This book exchange is a great idea!!

L.B. June 2008

My experience was very positive and I've already started reading one of the "new" books I received.  Thanks for the service you provide.

C.S. June 2008

I received everything in good order, and very quickly!

C.L. June 2008

I am SO glad I found your site!

J.S. June 2008

Thank for your help with my renewal.  You've always been wonderful people to deal with and I look forward to another year of great books!

T.R June 2008

I was so excited when I read the article about Novel Action in our newspaper.  It's finally a way to get rid of books, save money and still get books to read.  THANKS!!

B.B. June 2008

Everything with my order was FANTASTIC!  You exceeded my expectations.

K.J. May 2008

I have enjoyed every book I've received and the service is great.  Thank you!

L.B. May 2008

My whole experience with Novel Action has been excellent and  I'm very happy with my books.

M.S. May 2008

Hi guys.  The order went without a hitch!  The shipping was speedy and everything arrived in great shape.  I can't wait until my next order.

J.D. April 2008

I really love your service.  The books are always in great condition and I love that the books I send will be enjoyed by others instead of gathering dust!

M.S. April 2008

This is such a wonderful idea!  It's so easy and everyone is so friendly and helpful. The alert system is the best!!

G.L. April 2008

I've already saved a fortune by getting literature books for my son, and a few romances for myself :). I'm so glad I found your site.

C.W. April 2008

I received the books and am quite pleased.  I will be a returning customer.

E.N. March 2008

I got my books and they look GREAT!.  It's been raining all day and I can't wait to snuggle up with one of them tonight.

A.L. March 2008

So far the process has run very smoothly; I am very happy.

C.C. March 2008

I have been retired for 6 years and only wish I had found you then.  This past year has been like finding a new friend.  I especially like not having to complete a book when I am bored or it just does not appeal to me.  For the price, I just quit reading and send it back. Thanks so much.

H.P. February 2008

I absolutely  LOVE your alert system; it saves so much time, and love the book bucks too.  Thanks!!

S.S. February 2008

I'm including books for book bucks with my exchange books.  Thanks and as always, love your site.

M.G. February 2008

I really like this service a lot, my books arrive so fast.  Also, I like being able to request books that are out of stock.

C.C. February 2008

Everything was great with my order.  Thanks so very much.

M.J. February 2008

What a great idea this site is!

P.S. February 2008

I received my order and my books are in great condition. I love being able to receive multiple books in one shipment and I appreciate the service. Thanks again!

R.S. January 2008

Everything with my order was PERFECT!! You guys are fantastic! Thanks so much.

C.T. January 2008

The books arrived in a timely fashion and in good condition.  Such a good experience that I just mailed more boxes of books to you!

S.Y. January 2008

My order went very smoothly.  All the books I received were in very good condition. I was very impressed and look forward to getting more books in the future. 

N.R. January 2008

You guys were a featured site in one of my magazines.  I'm so glad I joined.  Can't wait to get my books!

P.W. January 2008

Everything with my order was great.  I'll definitely order again.

M.M. January 2008

Our transaction was flawless and books were here in a jiffy.  We like trying out new authors and this is just wonderful for us.  We're thrilled!!!

K.B. December 2007

Thank you for such excellent service.  The site is very quick and easy to use and your email alert system is fantastic.

H.D. December 2007

Hi.  Just wanted to let you know I have really enjoyed your service and will be happily renewing my membership.

D.G. December 2007

I am totally excited. This is an awesome service.  I can't wait to start my books this weekend.

A. B. December 2007

Wow!  I feel like Christmas came a few weeks early this year (my husband says I was like a kid pulling out all the books in my box).  I have already called the others in my book club to tell them about Novel Action!

R.C. December 2007

My entire transaction was very quick and efficient.  I am very pleased.  Thank you and Merry Christmas.

L.L. December 2007

I am returning my books for exchange book bucks.  Thank you for great service through out the year.

G.M. November 2007

I received my first order of books.  I am very pleased with the condition and am glad I joined.

R.T. November 2007

On a scale of 1 to 10 with 10 being fabulous, I'd give Novel Action a 10! I look forward to exchanging more books in the near future.

A. W. November 2007

Books came super fast and were in good shape. Thanks a bunch.

K.S. November 2007

Hi.  I have mailed books in for book bucks.  I have been very pleased with the selection of books and the service overall.  I look forward to ordering the next batch!!!

M.W. October 2007

You are AMAZING!  What a refreshing experience!  You're business is awesome and with your quick, honest and sincere approach, you'll have great success! Thank you so very much.

T.R. October 2007

I just joined Novel Action and am so excited to get started!!! I am sending books to you tomorrow for book bucks. This is a great idea.  I love to read and am so happy to have these books being read someplace rather than sitting on my shelves.

M.S. October 2007

Was very pleased with my books it was like Christmas... all the books where in nice condition and each had a book mark which was really nice. Can't wait for my next books. What a wonderful way to get books. Will be getting many more.

M.M. October, 2007

I received my order- it was delivered very timely and in perfect condition.  Thank you very much !
M.S. October 2007

Hello, I will be shipping books to you today for book buck credit.  Thanks for providing such a nice service.

E. A. October 2007

I just received my very first shipment of books and my first impression was that Novel Action is a  5 STAR CLASS ACT. And I'm glad I joined and I'm proud to be a member.

J.A. October 2007

I think Novel Action is the best thing since sliced bread.

B.D. September 2007

Hi, NovelAction Staff Members.  I received my first exchange shipment today and I'm delighted with the books. My mother and I in New York and my cousin in Texas have been exchanging books for many years; now I have a really neat way to recycle them once they've made the cross country round! Also, thanks for the exceptional customer service, my emails were answered promptly and the entire process was painless.   Thank you for a unique and well run service!

J.D. September 2007

The books arrived and everything was fine.  I love this club!

M.W. September 2007

I have been a member for a little over a year now and am even more impressed than when I first joined.  It's easy to enjoy a service when everything goes smoothly, but what matters most to me is how a company responds when something goes wrong and you guys are tops in my book.  Customer service is always very prompt and extremely polite and I love the flat rate shipping.  Keep up the great work.

P.T. September 2007

You guys are great! I love the personal attention!
D.K. September 2007

I just renewed my membership because I am so pleased with the books, the site and your responsiveness. Everything is wonderful and I'm looking forward to another great year with Novel Action.

C.W. September 2007

I am very pleased with the promptness of my order! And all the books came with bookmarks....nice touch! I will be exchanging frequently! Thankyou....

I.K. September 2007

I received my box the other day and everything was fine.  I also sent in 15 books for Book Bucks and there was no problem with the bucks showing up in my account.  In fact I have ordered another 9 books that I should be getting soon.   Thanks for this great way to pass on books.

L.W. September 2007

My shipment arrived just fine and the books are in great shape.  This is a great idea! With my first transaction (including membership fee) I have already saved money! I plan to be a loyal member for a long time. 

A.M. August 2007

Hi Novel Action, everything was great.  I wish I had found your place years ago!

M.J. August, 2007

I received my shipment and I am very impressed. The time it took to receive the books was impressive, I was expecting more time.  The books are in great condition.  I plan on continuing my subscription and using NovelAction.com for all my book purchases!!  Thank you.

J.C. August 2007

I am so very pleased with my first Novel Action transaction.  So many delicious books to dig into!  I'm already starting my next package of books to share.  Thanks!

Boo-Damphir August 2007

Everything with my order was perfect. I'll definitely be trading more books through your service soon.

E.S August 2007

I'm absolutely delighted! I'm so happy I joined. I just sent out a big box of books for Book Bucks, and I've already got another box started. Meanwhile, I've started making a list of books I'm going to exchange on your site. This is exactly what I was looking for. Big thanks!

L.C. July 2007

The order came quickly and the books were in great shape!  I have already handed out the bookmarks to people I think would appreciate your service.  This was my first order, but there will more to follow.  Thanks for providing such a great way to make the most of our books.  I look forward to working with you again.

R.S. July 2007

I am an avid reader who now spends about two hours on the metro each day so your service is perfect for me.  Thanks again.

D.O. July 2007

Wow!  What a great site and a fantastic experience!  It's so fast, and so efficient; I just love it. From the time I joined till the time I got by books (Wednesday) was just over a week. The service was just as described and the condition of the books was really quite good.

A.S. July 2007

Just to let you know - everything was great with our order and we're already getting ready to submit another one.

L. K. July 2007

I received my first exchange order yesterday and was delighted! Your site is wonderful and a pleasure to use.

M.M. June 2007

Being book-crazy I am always on the hunt for books to add to my extensive collection of romance novels.  Thank you so much for coming up with this fantastic idea.  Hmmmmm, what is as exciting as getting new books.....opening packages!!!  I eagerly awaited my order and was thrilled with what I found inside!  Thank you...thank you...thank you!!!

V.K. June 2007

I've been a member for nearly a year, and congratulate the team there on consistently fine service and quality product.  The attention to detail and customer satisfaction is amazing and all of the books I've gotten over several exchanges have been in good to superior condition.  Please share this email with everyone involved so they know how much their work is appreciated.

R.H June 2007

I am very happy with the books I received.  Everything was lovely and much better than I anticipated.  My entire experience was very good and I am looking forward to swapping out more books and trying the audiobooks as well.  I have recommended this site to several friends who are avid readers like me.  Keep up the good work!

E.M. June 2007

I got my books and everything was great as usual!

N.W. June 2007

Thank you so much for your patience and superb service.  I don't think I have ever heard "no problem" so much in one conversation, especially when I was the one who had made a mistake!! I wholeheartedly recommend Novel Action to any book lover.

L.E. June 2007

My books came on Saturday - I can't believe how fast it was!  I love that I can just get books from your site without having to wait for others to get my books first.  The books are in excellent shape too. Kudos for a job very well done!

A.K. May 2007

My mom saw a news article about your service and told me about it.  I feel like I've found a gold mine!! This is truly awesome.  It's so simple to use and I really like the flexibility of mixing and matching hardback and paperback books.  I am going to try your book bucks on my next exchange because I have a ton more books to trade.

N.E May 2007

What a fantastic service you guys have!  I absolutely LOVE that I get so many books with the flat rate shipping.  I tried 3 new authors with my last shipment and want to make a point of trying at least 2 new ones with each order.  I've got a great stash of books now for the holiday weekend.

V.G.R. May 2007

My family hates it now because I have good books again and am hooked reading all the time!  But seriously, I'm very happy with your company.  My books came right before a weekend getaway so I was able to really enjoy my time with a good book!

M.S. May 2007

I received my book order and couldn't be more pleased.  All the titles I requested were correct and the books were in such good shape.  I have been a member for less than a month and I have already placed 4 orders. I am definitely hooked!  Keep up the good work.

P.B. May 2007

I read about your company in a magazine and am so glad I did!  This is such a wonderful idea and your customer service is just fabulous and the books I got look like new. I'm just thrilled.

B.T. May 2007

I just got my books and am shipping more off to you tomorrow.  This is better than Christmas! Keep it up and please continue to keep it simple - I love the way you are now.

H.P. May 2007

I'm in love - I think this is a brilliant service...  I'm an avid reader who has many books I've already read, this service allows me to trade them in for new books I haven't read for a fraction of the cost.  I received my books quickly and in excellent condition.  I can't wait to tell my friends about this great find.  Thanks...

H.H. April 2007

Great Service!! Thanks so much for the books. Everything was so fast!  I am so pleased.  The books are in great condition.    Keep up the great work!!!

J.S. April 2007

Everything with my order went fine!  I got the books I ordered and received "book bucks" for the extra books I sent.  Thanks so much.  I'm looking forward to using your service again soon!

L.M. April 2007

My books arrived in great shape and I can't wait to start reading! Thank you!

V.L. April, 2007

The whole process is great and the books were in very good shape.  I'm telling all my friends about Novel Action.

S.D. April 2007

Your service is excellent.  I will be sending more books soon to build an account.  I am glad I joined.

V.D. April 2007

I am very pleased with your company.  You were very prompt in sending the books I ordered and I was happy with their condition.  I'm glad I found out about you folks.

E.L. April 2007

I just had to chuckle when I received my books and one of the books had in bright yellow: "pick a favorite for only $4.99!"  Well, of course I'd just gotten a BOX of favorites for $4.80.  LOL!!  What a great service for avid readers like me.

H.A. April 2007

Novel Action is a great treat I wish I had found a long time ago.  Keep up the good work.

C.S. March 2007

Everything was wonderful.  The books were packed so neatly.  We are thrilled we found your company and are looking forward to placing our next order.

J.S. March 2007

Novel Action is GREAT.  I am so glad I tried it!  I have just placed my second order and have told many of my book-reading friends to go to your website and check it out - and that it works great!  Thank you.

S.D.L. March 2007

Just wanted to tell you all how great you are. I am just delighted with your web site. I have told friends about it and I hope they try it. You are great. Keep up the great work.   Thanks!

C.N. March 2007

I can't believe I'm already on my 5th order.  I think it's fair to say I'm addicted - in a good way!

S.O. March, 2007

I've received my books which were all in good condition. I am very satisfied with the transaction. Thank you.
J.C. March 2007

I have received my first order as of this past Friday (am already on my fourth book, by the way!), and am absolutely thrilled with your service...so much so that I have forwarded your website to my 8 brothers and sisters, my children, and numerous friends!  THANK YOU!!!

N.D. February 2007

I love your service.  On the first order I mailed the books before I had an order number not realizing that one would be sent. Thankfully you guys are ever so clever and figured out everything even with my goof. I'm sorry for the extra work. I love the service so much that I have been telling the world!  Thanks again.

J.S. February 2007

Big Kudos! I love your site and your program.  I have used others but yours is the best - price wise, content, people, etc.  I can't get over how nice everyone is and how efficient your process is.  Do not change.

G. M. February 2007

I am very pleased with the books I received and the whole process in general. I have already placed a second order!

M.B. February 2007

Just wanted to let you know I received my books and am very pleased with the process.  I think I will enjoy using your service since I read a lot and now have a service where I can continue replacing read books with new ones.  Thank you.

S.M. February 2007

As a book lover, what could be better than opening an entire BOX of new delights!!!  You guys are wonderful; what a great idea!!!

P. T. February 2007

It Works!! I just completed my first exchange transaction and am happy to report that it was painless, quick, and flawless. Thanks for doing what you do. For those of us who don't have easy access to inexpensive but life-saving reading materials, you are heaven-sent.

V.D. February, 2007

I’ve just received my second shipment of books.  So far, so good.  The process is working smoothly and I have found some new authors that I'm enjoying very much.
J.P. February 2007

Everything with my order was GREAT!  Thanks so much for the excellent service. You have gained a customer and I am spreading the word to my reading friends.

M.R. February 2007

I got my books and everything was perfect.  The books look good and I'm so happy to have found you guys!  Thanks for the good service.

A.C. January 2007

I received the order of exchange books I recently requested. I was absolutely satisfied! I absolutely love this site. Great Work! Keep up the great work!

J.B. January 2007

At only $25, Novel Action is a great value and a wonderful service to us book lovers.  Way to go!

D. K. January 2007

Everything with my order was great and the books look like new.  I am very pleased.  Thank you!

C.W. January 2007

I can honestly say I don't think I've ever encountered a company so genuinely interested in its customers and so dedicated to customer service.  I just love your company and have told everyone I know about it.  Keep up the great work.

Y. O. January 2007

I am so delighted with your site. I recieved my first order and it was great. I am just over joyed with finding the site. I had some questions and emailed you all. I was so pleased with the quick response, the friendliness of the email and how very helpful everyone was. I have already placed order #2 and have started spreading the word to people.You all are GREAT!!  Thanks again.    

C. N. January 2007

Just wanted you to know I received my books and am very pleased with them and your club.  Thank you.

J.F. January 2007

What a fabulous idea Novel Action is.  I've already told my friends about it!

A.C. January 2007

Your site is a really nice, well organized site.  I've been in others and like what I have seen here the best.  I'm glad I found it!

P.F. January 2007

I received my books and am excited to have received them all; they appear to be in really great condition.  I'm so excited to have found your website.  This is really a fantastic idea and it's so nice to know that sending my books to you ensures that someone else gets to enjoy them just as much as I did.

S.W. December 2006

The books have arrived and everything was great.  I've already told several friends about Novel Action.  I will have to give up all outside activities and stay inside and read!

B.F. December 2006

Everything went great; I had no problems.  I am very pleased with your company. Have a Merry Christmas and Happy New Year.

G.M. December 2006

Thanks for the Starbucks gift card, and for offering the gift subscriptions. They were the perfect solution for my stocking stuffers this year.

Honeydew, December 2006

Thank you so much for promptly resolving my issues and I look forward to using Novel Action because I read so much and I usually spend a fortune on books each month.

M.P. December 2006

Your Book Buck system is a wonderful idea; I just love it.

F.C. December 2006

Everything was fine, and quick!  I'm looking forward to starting a new book this snowy weekend.

M.P. December 2006

My books just arrived and I was amazed; they were in excellent condition.  You've really done a fine job here.

K.C. November 2006

This is just too easy! I live in Chicago and I love it.  I'm exchanging so many books - come on winter months!

D.M. November 2006

Awesome idea.  Awesome service.  Awesome books.  Awesome price for shipping.  What more can I say?

T.O. October 2006

Novel Action is great!  I just got books from my second exchange with you and am still impressed. I sent in 6 books and got 6 back  - about $5 and in great condition.  You can't beat that.

E.W. October 2006

I love your book bucks, and your customer service is terrific!

I.B. October 2006

A great site and truly awesome concept.  Very user friendly. I would recommend.

P.P. October 2006

Your process is really simple and I like that you set it up like a store.  I like the ability to just put what I want in my cart and be done.

S.O. September 2006

What a fantastic way to exchange books.  We got books for the whole family and are now ready for our trip abroad.  We just wanted to thank you guys for such great service and a great site.  This will be a huge success.

R.F and K. A. September 2006

No more used book stores for me!  Thanks for everything.

J. D. September 2006

I received my books yesterday and am highly pleased with their condition and the whole process.  This has been a very positive experience from beginning to end.

C.W. August 2006

This is a very COOL idea!  I've already told a bunch of people!

G.M. August 2006

The flat rate shipping is perfect!  I think a lot of people don't realize how the one-book shipping and transaction fees can add up over time so having the one rate is great.  Thanks for your help with my order too!

T.T. August 2006

It doesn't get much easier than this.  Good selection of the authors I read (Nora Roberts, Kellerman, Koontz, Patterson, etc.), quick check out and the books were in great condition.  I can recommend this site without reservation.

C.F. August 2006

This is a fabulous site.  I love the depth of information on the books and the book buck concept. I received my books in 2 days and they were in excellent condition.  Everything is so easy and well "put together", I can't believe it's so inexpensive. You guys are awesome!

K.H. July 2006

Great job!!  The book bucks are an excellent idea.  Because I'm traveling a lot for work now, I don't have time to read as much as I used to.  With the book bucks, I was able to free up a ton of space by shipping in all my books and knowing that others would be able to enjoy them as much as I did.  Now I can just go on the site and get the books I want, when I want them. 

S.L. July 2006  

This club is a really good idea. It's super fast and easy. Customer Service answered my question right away and I feel safer dealing directly with the company for everything. 

B.D. July 2006

Wow!  This site is a no-brainer.  I sent in 13 books and just got my 13 exchanges, all for under $10 (excluding my membership fee). I probably would have spent that in gas money going around to the used book places :-). These will hold me for a few months then I plan to send these in for some different ones.  I would highly recommend this site.

A.F July 2006

I just wanted to let you know how much I like your site.  I love how easy it is for me to find what I want on the site, and with the flat shipping fee for receiving so many books, I’ve found this to be a good way to try new authors.  I have already mentioned it to my friends and my fellow book-club members.
L.A. July 2006

What a great idea! Nationwide book accessibility! I can't wait until they go international. The website makes the book exchange process a breeze.
D.W. July 2006

As a frequent traveler, Novel Action really meets my need for a revolving supply of good books.  I am very pleased with the array of varied titles and the ease of your ordering process.  I am also pleased with the quality of the books I have received in exchange.  The simplicity of the entire process matches my style.  I ship my books off to you and in a few days my selections are at my door.  Thank you for coming up with a web site for readers like me!
H.D.  July 2006