novelaction Chapter 317: Not Just an Accident
Chapter 317: Not Just an Accident
In the store, a young man in a flowered shirt and slicked-back hair was holding an electric kettle and shouting at the top of his voice: "What kind of crap is that! I only used it for two days and it broke. Isn't this a rip-off?"
The sharp sound instantly attracted the attention of many customers, breaking the original tranquility in the store.
The clerk, Xiao Li, was a young and energetic guy. Upon hearing this, he quickly stepped forward and said with a frown, "Comrade, the products in our store have been strictly selected. According to common sense, there should be no quality problems. Did you encounter any special circumstances during your use?"
"What's your attitude?" The man in the flowered shirt flew into a rage, pointing at Xiao Li's nose and yelling, "I'm just using it normally, what's the special situation? You're just trying to shirk responsibility!"
As he said this, he deliberately threw the electric kettle in his hand heavily to the ground.
With a "pop" sound, a crack immediately appeared on the outer shell of the kettle.
Seeing this, Xiao Li became so angry that his face turned red. He couldn't help but rush up to argue with the man in the flowered shirt.
"How can you be so unreasonable! You broke something, how can you still be reasonable?"
The two men immediately started fighting, and the surrounding customers scattered in panic.
Jian Yue happened to be sorting out accounts in the office behind the store. When she heard the noise in front, she hurried out.
Seeing the chaotic scene in front of him, his brows frowned slightly, but he quickly calmed down.
He strode quickly between the two men and used force to separate them.
"Stop fighting!" Jian Yue shouted.
Xiao Li and the man in the flowered shirt both stopped, breathing heavily, still glaring at each other.
Jian Yue first looked at Xiao Li and said seriously, "Xiao Li, it is wrong to fight with customers. Go to the back and calm down first."
Although Xiao Li was unwilling, he still listened to Jian Yue's words, glared at the man in the flowered shirt, turned around and walked into the back room.
Then, Jian Yue turned to the man in the flowered shirt, still smiling, but with calmness and wisdom in her eyes, "Comrade, please don't get anxious. If there is a problem, we will definitely solve it properly. You said that the electric kettle broke after two days of use. Please tell me in detail what happened."
The man in the flowered shirt snorted, pointed at the broken kettle on the ground and said, "Look, this is what you sell! I bought it the day before yesterday, and it stopped working this morning. I came to return it, and your clerk is so rude!"
Jian Yue squatted down and carefully checked the kettle. She saw an obvious bump on the kettle body and immediately understood what was going on.
However, he did not point it out immediately. Instead, he stood up and said to the man in the flowered shirt: "Comrade, how about this? Let's take a look at the kettle together first. If it is indeed a quality problem, we will definitely give you a satisfactory solution. We will definitely return or exchange it without any ambiguity."
"What are you looking at? I think you are just trying to fool me!" the man in the flowered shirt said arrogantly.
Jian Yue said calmly, "Comrade, we are a legitimate business, and we will definitely take responsibility to the end. Please be patient, we will handle it soon."
After saying that, he winked at the clerk next to him, and the two of them checked the kettle again together.
Jian Yue gently picked up the kettle, pointed at the bump and said to the man in the flowered shirt, "Comrade, look at this mark. It's obvious that this kettle was damaged by an external impact. It doesn't look like a quality problem."
The man in the flowered shirt's face changed slightly when he heard this, but he still argued, "You just don't want to take responsibility and make excuses to shirk responsibility! This is the mark you left on me because I got angry and threw it. I don't care, I want a refund!"
Jian Yue smiled and said, "Comrade, we understand your feelings, but we must be fair in doing business. You see, the marks are indeed obviously caused by external force, and the wound does not seem to be caused by falling on the ground. If it is a quality problem, we will definitely not evade responsibility. However, we don't want you to make a wasted trip, so how about this, we can give you a discount to replace the new kettle at cost price, what do you think?"
When the man in the flowered shirt heard this, he became even more angry and embarrassed and continued to make trouble.
"You are bullying me! It's clearly a quality issue, but you're asking me to pay more!"
Jian Yue remained calm, "Comrade, if you insist that it is a quality issue, then we can go to the relevant quality inspection department for appraisal. If the appraisal result is a quality issue, we will not only refund the full amount, but also bear your inspection fees and lost wages. But if the appraisal result is man-made damage, then you will have to bear the cost. Do you think this is fair?"
The customers around also started talking about it.
"Looking at these marks, it doesn't look like a quality problem."
"This boss handled it quite reasonably."
......
Seeing that the situation was not favorable to him, the man in the flowered shirt felt a little guilty, but he still insisted, "Anyway, I don't care, you have to give me back my money!"
Jian Yue solved the problem in a neither humble nor arrogant manner, "Comrade, we run a store and do business based on integrity and fairness. If you really don't want to accept our solution, then we can only deal with it in accordance with relevant regulations. However, since you deliberately damaged the goods to ask for a refund, we have the right to protect our legal rights."
The man in the flowered shirt knew his trick would not work, so he hesitated for a while and finally said helplessly: "Okay, then I'll pay a little more and get a new one."
Jian Yue asked the clerk to replace the kettle for the man in the floral shirt, and the man in the floral shirt walked away dejectedly with the kettle.
In the following days, strange situations occurred one after another.
First, in another small shop, a bloated middle-aged woman rushed in with an electric fan in her hand, shouting at the top of her voice: "What kind of crappy electric fan are you selling? It's leaking electricity, and it's giving me a numb body!"
The clerk was just about to step forward to inquire about the situation.
She slumped down on the ground, slapped the ground with her hands, and burst into tears, looking as if she had suffered a great injustice.
This attracted the attention of passers-by outside the store, who gathered around curiously.
Not long after, another gray-haired old man, leaning on a cane, walked into a shop tremblingly.
Holding a radio in his hand, he shouted angrily: "Why can't this radio I just bought receive any stations? Are you selling me fakes? Give me a refund now!"
As he spoke, he waved the cane in his hand and almost hit the shelf next to him.
When the shop assistants saw that it was an old man, they were suddenly embarrassed.
Jian Yue did not stay in the store all the time, and only went to inspect the store occasionally.
After these things happened, the store clerks called her home to report them.
Every time she received a call, Jian Yue's brows would frown and her doubts would grow deeper and deeper.
These are by no means accidental events; there must be an invisible hand behind the scenes manipulating all of this.